PRIVACY POLICY
A LEGAL DISCLAIMER
At Rocky Creek Fox Glacier, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or book accommodation or wedding services with us.
WHO WE ARE
Rocky Creek Fox Glacier is a boutique accommodation and wedding venue based in Fox Glacier, New Zealand. Our website is designed to help you learn more about our offerings and make bookings or enquiries.
WHAT INFORMATION WE COLLECT
We may collect the following types of personal information:
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Contact details (e.g., name, email address, phone number)
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Booking information (e.g., stay dates, number of guests, wedding package preferences)
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Payment details (for bookings and deposits)
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Communications (emails, messages, and customer service interactions)
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Website usage (via cookies and analytics tools)
HOW WE COLLECT YOUR INFORMATION
We collect personal information directly from you when you:
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Make an enquiry or booking through our website or third-party platforms
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Subscribe to our newsletter or updates
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Contact us via phone, email, or contact forms
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Interact with us on social media or in person
WHY WE COLLECT YOUR INFORMATION
We collect your information so we can:
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Process and confirm your bookings
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Communicate with you about your stay or event
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Respond to your questions and requests
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Send you relevant updates, promotions, and news (if you've opted in)
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Improve our services and your experience
DISCLOSURE OF YOUR INFORMATION
We respect your privacy. We do not sell your personal data. We may share your information with:
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Trusted service providers (e.g., booking platforms, payment processors)
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Third-party vendors supporting our business operations (e.g., web hosting, analytics)
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Legal authorities, if required by law
COOKIES & WEBSITE ANALYTICS
We use cookies and tracking tools (such as Google Analytics) to better understand how visitors use our website and to improve your experience. You can adjust your browser settings to disable cookies if you prefer.
EMAIL MARKETING
If you opt in to receive emails from us, we may send you updates, promotions, and event info. You can unsubscribe at any time by clicking the link at the bottom of our emails or contacting us directly.
STORING & SECURING YOUR DATA
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Your information is stored securely, and access is limited to trusted team members.
STORING & SECURING YOUR DATA
Under the New Zealand Privacy Act 2020, you have the right to:
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Request access to your personal information
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Ask us to correct your information
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Withdraw your consent for marketing at any time
To do so, please email us at kirstyjohn@xtra.co.nz
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Effective Date” at the top.
CONTACT US
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Rocky Creek Fox Glacier
Email: kirstyjohn@xtra.co.nz
Phone: 027 273 8221
Website: www.rockycreekfoxglacier.nz